Frequently Asked Questions
Everything you need to know about bringing a taste of Britain to your doorstep.
Do you ship internationally?
Yes, we ship our British groceries worldwide. Shipping costs and delivery times vary depending on your location and the weight of your order.
How do you ensure the freshness of perishable goods?
We use specialized insulated packaging and gel ice packs for chilled items. We also prioritize express shipping methods to ensure your products arrive in peak condition.
What happens if an item is out of stock?
If an item is unavailable, we will contact you to offer a suitable substitution or a full refund for that specific product before your order is dispatched.
Are the best-before dates in UK format?
Yes, all products sourced from the UK use the Day/Month/Year format. Please keep this in mind when checking the shelf life of your items.
Can I track my order?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if an item arrives damaged or is incorrect, please contact our support team within 48 hours for a resolution.